Welcome to Vasu Mart! We’re committed to making your shopping experience as smooth as possible. Please review our shipping policy below for all the details regarding our shipping practices.

Shipping Policy

1. Processing Time

• Orders are typically processed within 1-2 business days from the date of purchase. Processing time may vary during peak periods or promotional events.

Shipping Methods and Delivery Times

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 3-5 business days.
• Shipping times are estimated and may vary based on your location and any unforeseen delays.

Shipping Charges

• Standard Shipping: Shipping charges are based on display on product page or checkout page.
• Express Shipping: Conditionally Available, please contact to support team with your order id.
• Shipping charges will be calculated and displayed at checkout.

Shipping Locations

• We currently ship to addresses within India. We do not ship internationally at this time.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email/whatsapp/text message with tracking information. You can track your shipment via the link provided in the email or message.

Delivery Issues

• If you encounter any issues with delivery, such as delays or lost packages, please contact our Customer Support team. We will work with the shipping carrier to resolve the issue.

Non-Receipt of Order with Delivery Confirmation

• If you did not receive your order but have received a delivery confirmation email or SMS, please report the issue within 24 hours from the time of delivery confirmation. We will investigate the matter and assist you accordingly.

Address Changes

• Please ensure that your shipping address is correct at the time of checkout. We are unable to change the shipping address once an order has been processed. If you need to update your address, please contact us immediately.

Missed Deliveries

• If a delivery attempt is missed due to the unavailability of the customer or failure to answer calls from the delivery person, the package will be returned to Vasu Mart. Both forward and reverse shipping charges will be deducted from any refund processed.

Cancellations

• Orders can only be canceled before they have been shipped. To cancel an order, please inform our support team as a priority. Once the order is shipped, we are unable to process cancellations.

OTP Sharing and Delivery Instructions:

• Do not share your OTP with the delivery person until they have arrived at your doorstep and you have received the package in your hand. The OTP will be sent from the courier partner's service number, so please read the message carefully before providing the OTP. Vasu Mart is not responsible if you provide the OTP without having the product in your hand.
• Do not share the OTP with the delivery person over the phone for reattempts or cancellations.

Open Box Delivery:

• We do not provide open box delivery.

Package Inspection:

• Please inspect the delivery package to ensure it is in intact condition before accepting it. We recommend taking a video while unboxing to document the condition of the package and contents.

Payment while Accepting Delivery:

• Additional Charges: Do not pay any additional amount to the delivery person. Vasu Mart is not responsible for any extra charges paid by customer to the delivery person.
• Pre-Paid Orders: For pre-paid orders, no further payment is required upon delivery.
• Cash on Delivery (COD) Orders: For COD orders, please pay only the amount specified when placing the order and as indicated on the package.

Contact Us

• For any questions or concerns about shipping, please contact us

Thank you for shopping with Vasu Mart. We appreciate your business and are committed to delivering your orders promptly and efficiently!

~Vasu Mart Team

Return Policy - Vasu Mart

Thank you for shopping with Vasu Mart! We want you to be completely satisfied with your purchase. Please review our return policy to ensure a smooth experience.

1. Non-Returnable Items

   - For hygiene reasons, we cannot accept returns or exchanges on any innerwear products, including bras, panties, shapewear, vest, underwear and other similar items.

2. Exceptions

   - We understand that issues can arise. If you receive a damaged item, a missing item, or an item that was incorrectly shipped, we are here to help. To be eligible for a return or exchange in these cases, please adhere to the following requirements:

• Damage/Missing/Misshipment: If you encounter a problem with your order, you must contact us within 48 hours of receiving your package. Please provide us with a detailed description of the issue.
• Package Opening Video: For your return request to be processed, you must provide a video showing the package being opened. This helps us assess the condition of the items and verify the issue.

3. Return Conditions

• Unused Condition: The product must be returned unused and in its original packaging.
• Tags and Billing: Include all original tags and the genuine billing receipt with the return.
• Non-Compliance: Failure to meet these conditions may result in your return request being rejected.

4. How to Request a Return or Exchange

     Step 1: Contact our Customer Support team at +91 88494 66338 or through our website’s contact form.

     Step 2: Provide your order number, a description of the issue, and the package opening video.

    Step 3: Our team will review your request and guide you through the next steps.

5. Refunds and Exchanges

   - Once your return request is approved, we will either send you a replacement item or process a refund to your original payment method, depending on final decision made by Vasu Mart team and availability of the item.

​Reverse Pick-Up for Exchange

• Attempts: We will attempt to arrange a reverse pick-up once.
• Service Availability: Reverse pick-up is subject to service availability in your area.
• Alternate Return: If reverse pick-up is unsuccessful, you will need to send the item back to our company address suggested by Vasu Mart team.

​Refunds

• Processing Time: Refunds will be processed and credited to bank details given by customer or original payment method within 7 working days after we receive the returned item.
• Bank Account Details: The bank account details provided by the customer are final. Vasu Mart is not responsible for any errors in the provided information.

5. Contact Us

   - For any questions or concerns about our return policy, please do not hesitate to reach out to our Customer Support team at contact us. We are here to assist you!

Our customer support is available Monday to Saturday, from 10 AM to 6 PM. Any pending queries will be prioritized and addressed the following day.

Thank you for shopping at Vasu Mart. We appreciate your understanding and cooperation in maintaining our high standards of hygiene and quality.

~ Vasu Mart Team

1. Introduction

Welcome to Vasu Mart! We are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, create an account, and make purchases.

2. Information We Collect

• Personal Information: When you create an account, make a purchase, or contact us, we collect personal information such as your name, email address, phone number, shipping address, and payment details.
• Order Information: We collect details related to your orders, including product information and purchase history.
• Account Information: If you create an account, we collect login credentials, profile information, and preferences.
• Tracking Information: We may collect data about your interaction with our website, including IP addresses, browser types, and usage patterns.

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and billing.
• Account Management: To manage your account, provide order tracking, and enhance your shopping experience.
• Customer Support: To respond to your inquiries, provide support, and address any issues.
• Personalization: To customize your experience and recommend products based on your preferences.
• Marketing: To send you promotional emails and updates, provided you have opted-in to receive such communications.
• Security: To protect our website and users from fraudulent activities and ensure a safe shopping environment.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us with payment processing, order fulfillment, and other services necessary to operate our business.
• Legal Requirements: When required by law or to protect our rights, safety, or property, or that of our users or others.

5. Data Security

We implement a range of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no online transmission or storage system is completely secure.

6. Your Choices

• Access and Correction: You can access and update your personal information by logging into your account or contacting our customer support team.
• Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.
• Cookies: You can manage cookies through your browser settings. Note that disabling cookies may affect your experience on our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Address: Gujarat , India

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

1. Acceptance of Terms

By accessing and using the Vasu Mart website (the "Site"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the Site.

2. Changes to Terms

Vasu Mart reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

3. Account Registration

• Account Creation: To access certain features of the Site, such as tracking orders and managing your purchases, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update your information to keep it accurate, current, and complete.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

4. Ordering and Payment

• Order Placement: By placing an order on the Site, you are making an offer to purchase the products in your cart. Vasu Mart reserves the right to accept or reject your offer at its discretion.
• Payment: All transactions are processed through secure payment gateways. You agree to provide accurate payment information and authorize Vasu Mart to charge the payment method you provide.
• Pricing and Availability: Prices and availability of products are subject to change without notice. We make every effort to ensure that the information on the Site is accurate, but errors may occur. We reserve the right to correct any inaccuracies and to update product information as necessary.

5. Shipping and Delivery

• Shipping: Shipping times and costs are determined based on your location and the shipping method selected. Please review our [Shipping Policy] for detailed information on shipping procedures and costs.
• Delivery: Delivery times are estimates and may vary based on factors beyond our control. Vasu Mart is not responsible for delays caused by the shipping carrier or other unforeseen circumstances.

6. Returns and Refunds

• Returns: Please review our [Return Policy] for information on how to return products. Returns are subject to the terms and conditions specified in the Return Policy.
• Refunds: Refunds will be processed according to the Return Policy and may be issued to the original payment method or as store credit.

7. Use of the Site

• Prohibited Activities: You agree not to engage in any activities that may harm or disrupt the Site or its functionality, including but not limited to unauthorized access, interference with the Site’s operations, or transmission of harmful content.
• Intellectual Property: All content on the Site, including text, graphics, logos, images, and software, is the property of Vasu Mart or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Vasu Mart will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or related to any products purchased through the Site.

9. Indemnification

You agree to indemnify and hold Vasu Mart, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses arising from your use of the Site or your breach of these Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Gujarat, India, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved in the courts of Gujarat, India.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact us.

Address: Gujarat, India

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.